VaultAI Return & Refund Policy

1. Order Cancellation

You may cancel your order any time before shipment for a full refund to your original payment method.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your VaultAI device, you may return it within 14 days of delivery for a full refund of the purchase price, subject to the following terms:

a. Return Authorization Required

Contact support@vaultai.us with your order number to receive a Return Merchandise Authorization (RMA) number and the return address. Returns without an RMA will not be processed.

b. No Restocking Fee

There is no restocking fee. If VaultAI isn't right for you, you get the purchase price back.

c. Return Shipping

You arrange and pay for return shipping, and we recommend a tracked service. If your device arrived defective or damaged, we reimburse your return shipping cost — standard domestic ground service, up to $25 — on presentation of a receipt showing the amount paid. Expedited, express, or international shipping is reimbursed up to the same $25 limit.

d. Condition Requirements

The device must be returned in its original packaging with all included accessories. The SSD must be in working condition and free of physical damage.

e. Refund Processing

Once received and inspected, refunds are processed within 5-7 business days to your original payment method.

3. Software License

VaultAI devices include pre-loaded AI models and software under a single-device license. This license is tied to the physical VaultAI device and is non-transferable. The AI models, software, application code, and configurations included on the device are proprietary and licensed — not sold.

Copying, duplicating, or redistributing the contents of the VaultAI device is prohibited under the license agreement and applicable copyright law.

Upon return of the device, your license to use the included software and AI models is terminated. Continued use of any copied materials constitutes a violation of the license agreement.

4. Defective Products

If your VaultAI device is defective or damaged upon arrival:

5. Warranty

VaultAI devices include a one-year limited warranty covering manufacturing defects and hardware failures under normal use.

6. Exceptions

7. Contact

Email: support@vaultai.us

Include your order number in all correspondence.

This policy is effective as of August 3, 2026. VaultAI reserves the right to update this policy at any time.