Refund policy

If you change your mind, you can cancel your order any time before shipment for a full refund, returned via your original payment method.
Once the product has been shipped, cancellation is no longer possible — see the 14-day guarantee below.

If you're not satisfied, return the product within 14 days of receipt for a full refund of the purchase price. There is no restocking fee.
Return shipping is arranged and paid by you. We recommend a tracked service.
Defective or damaged on arrival: full refund including the original shipping you paid, or a replacement at your choice. We also reimburse your return shipping cost — up to a maximum of $25, regardless of the service level you choose — on presentation of a receipt showing the amount paid.
The item must be undamaged and returned in its original packaging with all accessories included.
Returns sent beyond the 14-day window will not be eligible for a refund, except for qualified warranty claims.

Contact support@vaultai.us with your order number and reason for return. We'll issue a Return Merchandise Authorization (RMA) number and the return address. Returns without an RMA will not be processed.
Pack the product securely in its original packaging to avoid damage in transit.
Ship the item back and email the tracking number to our support team. If your unit was defective, include your shipping receipt so we can reimburse it.
Once received and inspected, we'll process your refund within 5–7 business days to your original payment method.

Returned items are inspected on arrival. Refunds are processed only for eligible returns.
If the product comes back physically damaged, incomplete, or outside of these policy terms, we may decline the refund or issue a partial one.

VaultAI devices ship with pre-loaded AI models and software licensed for use on that single device. The license is tied to the physical device and is non-transferable.
Copying, duplicating, or redistributing the contents of the device is prohibited.
On return of the device, your license to the included software and AI models terminates. Continued use of any copied materials is a violation of the license agreement.

VaultAI comes with a one-year limited warranty covering manufacturing defects and hardware failures under normal use.
For defects within one year of delivery, contact support@vaultai.us with your order details and evidence of the issue.
We will repair or replace the device based on the nature and severity of the defect. If the device is irreparable and no replacement is available, a partial refund will be provided based on usage.
The warranty does not cover physical damage, water damage, or modifications to the device.

You are responsible for return shipping and for packaging the device safely.
Use a tracked service. VaultAI is not liable for loss or damage in transit on returned items.
Reimbursement of return shipping applies only to devices confirmed defective or damaged on arrival, and is capped at $25.

Custom or personalized orders are final sale.
Promotional or discounted items may carry modified return terms, stated at the time of purchase.

Email support@vaultai.us and include your order number in all correspondence.