Shipping policy

Effective Date: August 3, 2026

This Shipping Policy outlines how we process and deliver orders for all VaultAI hardware products. By placing an order, you agree to the terms below.

1. Order Processing Times

Orders are processed within 3–5 business days after payment is received. Each drive is loaded and verified before it ships.
Orders placed on weekends or U.S. federal holidays are processed on the next business day.
You'll receive a confirmation email with tracking information once your order has shipped.

United States — all states and territories, including APO/FPO addresses.
International — Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.
If your country is not listed, checkout will not offer a shipping rate. Email support@vaultai.us and we'll tell you whether we can arrange delivery.

Domestic (U.S.): Economy, 3–7 business days. Standard, 2–3 business days.
International: shipped via USPS or DHL Express, depending on destination. Typical transit is 7–14 business days, plus customs clearance time.
Delivery estimates are the carrier's, not a guarantee. VaultAI is not responsible for carrier delays.

Shipping is calculated at checkout based on destination and the service you select. Enter your address to see live rates before you pay.
Free shipping promotions are shown on the product page or at checkout when they apply.

International orders may be subject to customs duties, VAT, or import taxes set by your country.
These charges are not included in the product price or shipping cost and are the buyer's responsibility. They are collected by the carrier or customs authority, not by us.
VaultAI is not responsible for delays caused by customs clearance. If a shipment is refused or abandoned at customs, any refund is reduced by the shipping and return costs we incur.

VaultAI devices contain AI models and software subject to U.S. export regulations. By ordering, you confirm you are not located in, and will not re-export to, a country or entity subject to U.S. sanctions or export restrictions.
We may decline or cancel any order that would breach export controls, and will refund it in full.

We do not ship to P.O. boxes. A street address is required for tracked, signature-eligible delivery of a high-value item.
Certain regions may be excluded due to carrier limitations or export regulations.

If your package is lost in transit or arrives damaged, contact support@vaultai.us within 7 days of delivery (or of the expected delivery date) with your order number and photos of the packaging and product.
We will file a claim with the carrier and either replace your item or issue a refund once the claim is resolved.

Please verify your shipping address before completing your order. Contact us immediately if you spot an error — we can usually correct it before the drive ships.
VaultAI is not responsible for packages delivered to an incorrect address supplied by the customer. Reshipment is at the customer's expense.

Tracking information is emailed to you when your order ships, and can be followed on the carrier's website.

For returns, refunds, and our 14-day money-back guarantee, see our Refund Policy.

Questions about a shipment: support@vaultai.us — include your order number.