Terms of service
Effective Date: August 3, 2026
These Terms of Service (“Terms”) govern your purchase, access, and use of VaultAI products and services, including hardware devices, preloaded software, and any related updates or support (collectively, “VaultAI Products”). By purchasing or using any VaultAI Product, you agree to be bound by these Terms. If you do not agree, do not purchase, install, or use the product.
1. Products Covered
These Terms apply to:
VaultAI hardware devices — VaultAI Core, VaultAI Pro, and VaultAI Ultra
Preloaded AI software, models, and applications shipped with VaultAI hardware
Optional paid add-ons, including Council Mode
VaultAI-provided updates, documentation, and support services
2. License & Ownership
2.1 Proprietary VaultAI Software & Hardware
When you purchase VaultAI hardware preloaded with VaultAI software, you receive a non-exclusive, non-transferable, perpetual license to use the proprietary VaultAI software on the VaultAI hardware you purchased. This license is tied to the physical device.
All intellectual property rights in VaultAI’s proprietary software, hardware design, branding, and user interface remain the sole property of VaultAI LLC.
You may not copy, reverse-engineer, resell, rent, or distribute VaultAI’s proprietary software or hardware designs except where expressly permitted by law.
Upon return of the device under our Return & Refund Policy, your license to use the included software and AI models terminates. Continued use of any copied materials is a violation of this license.
2.2 Included Open-Source Software & AI Models
VaultAI devices come preloaded with open-source software components and AI models that are not owned by VaultAI. Each is distributed under its own license (for example Apache 2.0, MIT, or a provider-specific model license).
Your use of these components is governed by their original licenses in addition to these Terms. By using VaultAI, you agree to comply with those licenses, including any attribution, notice, and usage restrictions.
The complete and current third-party license notices — covering every software component and AI model on your device — are presented in the End-User License Agreement shown when you first set up your VaultAI drive, and are available at any time from support@vaultai.us. Because the model lineup changes between releases, that in-product notice is the authoritative list for the device you own. Section 12 below summarizes the principal model licenses.
VaultAI does not remove or alter any copyright or license notices included in these components, and you may not do so.
2.3 Restrictions & Compliance
Some open-source models and frameworks impose restrictions on use in certain jurisdictions or for certain purposes (for example, prohibiting unlawful activity, certain regulated-sector use, or redistribution to sanctioned countries). You are solely responsible for ensuring that your use of such models complies with all applicable license terms and laws.
VaultAI makes no warranty as to your right to use the included models for commercial purposes in your jurisdiction; you must independently confirm compliance.
2.4 Updates, Model Replacement & Deprecation
VaultAI may update, replace, or remove preloaded models or software at any time to maintain performance, security, licensing compliance, or hardware compatibility. Updated models may have different capabilities, performance characteristics, or licensing terms, which will be provided to you with the update. Model counts and lineups described in marketing materials refer to the release current at the time of purchase.
3. Hardware Warranty
VaultAI hardware is covered by a one-year limited warranty against defects in materials and workmanship under normal use.
Warranty does not cover damage from misuse, modification, accidents, unauthorized repairs, or normal wear and tear.
For warranty claims, contact support@vaultai.us with proof of purchase and details of the issue. VaultAI will repair, replace, or refund at its discretion.
4. Returns & Refunds
Returns are governed by our Return & Refund Policy (see website for the latest version).
You may return your device within 14 days of delivery for a full refund of the purchase price. There is no restocking fee.
The customer arranges and pays for return shipping. If the device arrived defective or damaged, VaultAI reimburses the return shipping cost on presentation of a receipt, up to a maximum of $25 regardless of the service level chosen.
The device must be returned undamaged, in its original packaging, with all accessories included.
Orders may be cancelled for a full refund any time before shipment.
5. Software Updates
VaultAI may provide updates for functionality, security, or performance improvements.
You are responsible for installing updates provided by VaultAI to maintain optimal performance and security.
Updates may add, modify, or remove features without prior notice.
6. Privacy & Data Handling
VaultAI Products operate locally on your hardware — your conversations, documents, and generated content are not sent to VaultAI’s servers.
If you choose to use the optional web search feature, only the minimum necessary query data is transmitted to the search provider, and it is not stored by VaultAI.
You are responsible for securing your own data and backups.
7. Acceptable Use
You may not use VaultAI Products to:
Engage in illegal activities or violate applicable laws
Infringe the intellectual property rights of others
Distribute harmful or malicious software
Generate content intended to harass, defraud, defame, or exploit any person
8. AI Output Disclaimer
All AI models included in VaultAI generate responses using statistical patterns learned from training data. Outputs may contain errors, inaccuracies, fabricated information, biases, or offensive content. AI-generated content should not be relied upon as professional advice — medical, legal, financial, or otherwise — without independent verification by a qualified professional.
VaultAI LLC makes no representations or warranties regarding the accuracy, completeness, reliability, or fitness for any particular purpose of AI-generated outputs. Use of AI outputs is entirely at your own risk.
9. Uncensored Models
VaultAI includes certain models with reduced or removed safety guardrails (“uncensored” or “abliterated” variants). These models may generate content that is offensive, inaccurate, harmful, or inappropriate. By using these models, you acknowledge and agree that:
You are solely responsible for all content generated using these models and any consequences arising from it.
VaultAI LLC bears no liability for outputs produced by these models, including content that is defamatory, illegal, medically harmful, or otherwise objectionable.
You will not use these models to generate content that violates applicable laws or regulations in your jurisdiction.
These models are intended for adult users engaged in legitimate creative, research, or educational purposes.
10. Medical Models
VaultAI includes MedGemma medical models, licensed under Google’s Health AI Developer Foundations (HAI-DEF) Terms.
These models are NOT intended for clinical diagnosis, treatment, or patient-care decisions. They are provided for informational and research purposes only and have not received regulatory approval from the FDA or any medical authority. Always consult a qualified healthcare professional for medical advice. You agree to pass these restrictions on to any downstream recipients.
11. Limitation of Liability
To the maximum extent permitted by law:
VaultAI is not liable for indirect, incidental, or consequential damages arising from your use of the product.
VaultAI’s total liability is limited to the purchase price of the product.
12. Third-Party Model Licenses
VaultAI devices include preinstalled AI models developed and maintained by third parties. These models are not owned by VaultAI and are licensed under their respective terms. The principal model licenses are listed below. The complete, device-specific notices — including open-source software components — appear in the End-User License Agreement shown during setup.
Model family |
Provider |
License |
|---|---|---|
Gemma 4 (E2B, E4B, 26B MoE), Gemma 3 |
Apache License 2.0 |
|
MedGemma (1.5 4B, 4B Lite, 27B) |
Health AI Developer Foundations (HAI-DEF) Terms — see Section 10 |
|
Qwen (Qwen3, Qwen3.5, Qwen3-Coder, Qwen3-VL, Qwen2.5, Z-Image-Turbo) |
Alibaba |
Apache License 2.0 |
DeepSeek-R1 |
DeepSeek AI |
MIT License |
Mistral 7B, Devstral Small, Mistral Small 3.2 24B, Ministral 3 (3B, 8B) |
Mistral AI |
Apache License 2.0 |
Granite 4 (Micro, Tiny-H, Small-H) |
IBM |
Apache License 2.0 — Copyright © IBM Corporation |
GPT-OSS (20B, 120B) |
OpenAI |
Apache License 2.0 |
Hermes 3 |
Nous Research |
Built with Llama — Llama 3.1 Community License. Copyright © Meta Platforms, Inc. |
Dolphin 3 |
Cognitive Computations |
Built with Llama — Llama 3.1 Community License. Copyright © Meta Platforms, Inc. |
MiniCPM-V |
OpenBMB |
MiniCPM Model Community License Agreement |
FLUX.2 Klein 4B (image generation) |
Black Forest Labs |
Apache License 2.0 — Copyright © Black Forest Labs |
Moondream |
Moondream |
Apache License 2.0 |
mxbai-embed-large |
Mixedbread AI |
Apache License 2.0 |
GPT-NeoX 20B |
EleutherAI |
Apache License 2.0 |
12.1 Community Fine-Tuned Models
Certain models included in VaultAI are community fine-tunes or quantizations of the base models above. These derivative works inherit the license terms of their respective base models. Community models are provided “as-is” without warranty. VaultAI LLC does not guarantee the accuracy, safety, or reliability of outputs from any AI model.
12.2 Attribution & Notices
All copyright and license notices included in these third-party components remain the property of their respective owners and must be retained in any permitted redistribution.
12.3 No Endorsement
Inclusion of third-party software or AI models does not imply endorsement, affiliation, or sponsorship by any model provider. Model providers are not responsible for VaultAI’s implementation, packaging, or distribution of their models.
12.4 Updates & Changes
VaultAI may replace, add, or remove third-party components over time. Updated license information is provided with each release and in the End-User License Agreement on your device.
12.5 Source Code Availability
Where required by open-source licenses, corresponding source code is made available in compliance with those license obligations. Requests: support@vaultai.us
13. Export Control
You agree to comply with all applicable export and re-export laws and regulations, including those of the United States, when using VaultAI Products.
14. Governing Law
These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law principles.
15. Changes to Terms
VaultAI may update these Terms at any time. Continued use of the product after changes take effect constitutes your acceptance of the revised Terms.
16. Contact
For support, returns, or legal inquiries:
VaultAI LLC
Email: support@vaultai.us